Help
Support
Solo Show is run by a small team that reads every message. Email is the way in:
We aim to reply within one business day, usually faster.
Before you write — quick answers
- Artists — locked out? Use password reset; a link arrives by email.
- Artists — payments? Payouts, bank details, and refunds live in your own Stripe dashboard (Settings → open Stripe). Subscription billing lives in Settings → Manage billing.
- Buyers — where's my order? Your confirmation email has a link to your order page, and replying to it reaches the artist directly — shipping questions are theirs to answer.
- Buyers — refunds? See the refund policy: artwork refunds come from the artist; subscription refunds come from us.
When you write, include
- The email address on your account (or your order)
- Your site address, if you're an artist
- What you expected, and what happened instead